If you have had your account deactivated at a bookmaker, there are three main scenarios. They are:

• Self-exclusion or deactivation: if you have deactivated your account voluntarily (e.g. for a break from gambling). Some bookmakers allow reactivation after a set period.
• Deactivation due to inactivity : Some platforms deactivate accounts after a period of inactivity. Reactivation is usually as simple as a request to support.
• Suspension for violation : If your account was disabled due to a terms of service violation (e.g. suspected fraud or multiple accounts), the process may be more complex.

In general, these issues are resolved via the bookmakers’ email.

It is the best support channel for you to gather your profile information, explain your case and see what actions are available.

See what to do if you have requested account cancellation or if it has been cancelled without direct action from the user. Plus ways to resolve the issue!

1. The account was deactivated by you

If you have chosen to deactivate your account at a bookmaker and wish to play again, you must contact support directly. Our team has compiled a step-by-step guide for the 10 most popular bookmakers in Brazil, see the table below:

Now, pay attention to the reason that made you delete your account. This is because most bookmakers do not reopen an account that has been deleted by the Self-Exclusion tool.

This is one of the brands’ main responsible gaming measures , which prevent players with addiction problems or compulsive behavior from returning to gambling.

Unfortunately, this can happen, so there must be rigor in keeping these people away from what causes them to experience these negative symptoms.

2. Your account has been deactivated by the house

Has your account been deactivated by the bookmaker? Before requesting reactivation, review the bookmaker’s terms and conditions .

This can help you understand if there is a specific reason why your account was disabled and what the procedures are for reactivation.

Violating these terms may result in permanent exclusion or temporary suspension .

For example: if a person created two accounts at Betano, for example, with different CPFs, but linked to the same bank account, it is possible that the house will find a strange pattern and carry out deeper investigations.

If you discover a violation of the terms of use, you will deactivate both profiles and will not allow the player to return to the house in the future . In other words, the person will be banned.

Still using the Betano example, if someone goes 30 months without any money in their account, the company can deactivate the profile after getting in touch to communicate the action and not hearing back from the user.

If you wish to register in the future, simply contact the company directly via email or by following the step-by-step guide listed at the beginning of the content.

Remember to only reactivate your account if you feel comfortable gambling. If you deactivated your account because you felt uncomfortable or were experiencing compulsive behavior, contact a trusted professional or Gamblers Anonymous:

• Website: https://jogadoresanonimos.com.br/
• Email: contato@grupojaonline.com.br
• Telephone – Rio de Janeiro: (21) 2516-4672
• Telephone – Sao Paulo: (11) 3229-1023

Take the opportunity to access our guides on Responsible Gaming:

• Learn more about compulsive online gaming
• Responsible gaming tools and betting security
• Online betting scams: learn how to prevent them